Exhibitor Manual 2023


Here you will find the relevant information and forms to complete for the event.

If you have any questions, please contact the Senior Delivery Manager Rosie Hooley

E:  rosie.hooley@informa.com.au T: 02 9080 4327

Please ensure you read each section within this manual to ensure you meet the required deadlines.

We look forward to working with you in making this a successful event!

DEADLINES – Tuesday, 31 January 2023

  1. Pass registration
  2. Public Liability Insurance
  3. Logo and PDF Brochure
  4. Onsite contact details

Please send details to rosie.hooley@informa.com.au


Informa will be in contact directly to organise the Delegate registrations which were included in your contract.

If you wish to order additional exhibitor or delegate passes, please contact Rosie Hooley directly.


Sofitel Darling Harbour
12 Darling Drive, Sydney, NSW, 2000
T: 02 8388 8888

Exhibition Room: Pre Function Area – Level 1
Conference Room: Magnifique Ballroom


Exhibitors must not exceed their allocated space. Please be sure to check that your stand will fit within your space. This is tabletop exhibition; no built booths are permitted.

The following is provided for all stands free of charge:

  • 1 x trestle table
  • 2 x chairs
  • 1 x power supply

All adapters and extension cables must be provided by the exhibitor. Informa/ Sofitel Darling Harbour will not be able to provide these on site.

All exhibitors must ensure their testing and tagging of electrical equipment is up to date prior to arriving for bump in and understand that if their items are not tagged and tested then penalties from the venue may apply.


Complimentary wireless internet will be provided for all exhibitors. If you require a fixed line connection, please contact the venue directly: Roberto Carrillo, E: roberto.carrillo@sofitel.com, P: 02 8388 8867


Please be advised that you are responsible for ensuring that any equipment or materials brought by yourselves are covered by your own insurance. You should have Public Liability Insurance** to cover your attendance at the event. Please send this through to us by Tuesday, 31 January 2023.

**It is an Informa Group policy that all exhibitors provide their own Public Liability Insurance for a minimum of AUD $10 million, valid for the event duration. If an exhibitor is unable to provide their own, they can purchase temporary cover under Informa Australia for the duration of the event, at a cost of AUD $200 + GST. ***


Exhibition Bump In
From 7:00am – 8:00am on Tuesday 21 February 2023

Exhibition Bump Out
Tuesday 21 February 2023, either after afternoon tea (3:30pm)* or post networking drinks (6pm)*

*Please note that these times may change, you will be informed closer to the event if this is the case.

The conference concludes at 5pm, with networking drinks concluding at 6pm, all exhibitors will need to be completely packed up and out of the exhibitions space by 7pm on Wednesday, 22 February 2023.


It is your responsibility to book your courier for both delivery AND collection.

Materials can be sent to the venue no earlier than Thursday, 16 February 2023

Please use the delivery label for ALL items being delivered. It is important you use the attached label as it is clearly marked with details for the event. If you choose to use your own label, items may be lost in the receiving dock at the venue.

All goods must be covered by proper customs documents – please mention it is a temporary exportation to avoid paying more taxes than expected. The venue will not pay any taxes/duties etc and will not accept any underpaid charges.

Remember – it is your responsibility to arrange for items to be picked up at the end of the event – items must be collected by the end of Wednesday, 22 February 2023. You must book the courier and ensure that your items are clearly labelled with your company name and the return address. Items left after this time will be disposed of. Please use the return label and print enough to apply one per item.


Loading dock operating hours are 07:30 AM to 3:00 PM, Monday to Friday.

At the conclusion of the event our Banquets team can provide an ‘goods outgoing label’and we require that you make arrangements for the collection of your items left at the hotel within 48 hours of departure.


If you are sponsoring any additional items such as bags, lanyards, or any other items, Rosie Hooley will be in contact with you directly.


Sofitel Darling Harbour are pleased to offer a 10% discount off the best available rate at time of booking. To arrange accommodation please call the hotel on +61 2 8388 8838 or email H9729@sofitel.com and quote booking code SMH200223 to receive a discounted rate, subject to hotel rooms being available on requested dates.

We encourage you to book early to avoid disappointment.

Informa does not have a third-party hotel booking agency representing this event aside from the above links. If you are contacted to book accommodation by any agency, this is not recommended as they are unknown to Informa.


Click here for some ideas on how Exhibitors can be more sustainable at the event.

SPAM WARNING: List broking companies sometimes email exhibitors claiming to have attendee data. This is false and we advise you to delete this as it is spam.

SUPPLIER CALLS & EMAILS: Our official suppliers are detailed within this exhibitor manual. These suppliers may contact you directly to confirm your requirements for this event.  You may experience other contractors pitching you for your business and advising you they are the preferred contractor, however, unless the company is included in the service providers list, then they are providing false information.